Welcome!

to the latest issue of The Lift Newsletter

We’ve been hard at work to bring you a newsletter that is designed to both look great and function well right in your web browser. We trust you will find the content informative and helpful. Feel free to click to each page using the navigation, or simply scroll down. On the last page you’ll see we’re already looking ahead to the next issue, share your ideas with us!

Welcome!

to the latest issue of The Lift Newsletter

We’ve been hard at work to bring you a newsletter that is designed to both look great and function well right in your web browser. We trust you will find the content informative and helpful. Feel free to click to each page using the navigation, or simply scroll down. On the last page you’ll see we’re already looking ahead to the next issue, share your ideas with us!

Letter from the CEO

Dear Toyota Dealer Network,

I hope this message finds you well, and I am pleased to share the latest edition of The Lift magazine. My travels in the past few months have taken me to various events and meetings nationwide and special opportunities to connect with many of you in person.

Recently, I had the privilege of visiting Boston to celebrate our longstanding partnership with Brodie as they marked their milestone 75th anniversary. Brodie has been a trusted partner of TICF since the very beginning of our sales finance business, and it was a remarkable occasion to commemorate this amazing milestone with them.

In this issue, I am excited for you to read more about Brian Degnan, President of Brodie, and his impressive career journey. His insights and experiences show what makes Brodie a fantastic organization and partner to Toyota.

TICF values suggestions and feedback from dealers like Brian and as a result of his ideas shared in his profile, we are actively looking into potentially developing a program for Class I to support you and our mutual customers.

Last month, like many of you reading this, I attended TMH’s Toyota Week in Indianapolis. It was a memorable week full of engaging content, and I truly enjoyed talking to many of you throughout the week. A highlight of the meeting for me was the ability to moderate TICF’s panel discussion featuring Duane Goldsworthy, Michael Schultze, Bill Borris, and Keith Courtney. We hope those who attended the session found our panel informative and helpful to hear more about how TICF is working to be the best financial services partner to you and your customers.

As we work on new initiatives, we always approach every business decision with a mindset on Kaizen, or continuous improvement. Our annual Dealer Satisfaction Survey is one of the best methods we use as an organization to determine what we are doing well and what we could be doing better. To that end, we’ve extended the survey deadline to ensure we gather as much feedback as possible from your dealership. It’s a brief survey, taking less than 7 minutes to complete. Your feedback is invaluable to us, and we consider it a gift. Thank you to all who have taken the survey already, and we look forward to hearing from those who haven’t had the opportunity yet. Look for more details in our December issue, where we will share this year’s survey results.

Lastly, as we prepare to enter the holiday season, I want to thank you for your ongoing commitment and partnership. Together, we can continue to drive success and make a lasting impact. If you have any questions, suggestions, or general feedback to help as succeed as One Toyota, please don’t hesitate to contact me or any member of the TICF Team. We are all here to help you grow.

Mark Taggart
President & CEO,
Toyota Industries Commercial Finance

Mark Taggart
President & CEO

Letter from the CEO

Dear Toyota Dealer Network,

I hope this message finds you well, and I am pleased to share the latest edition of The Lift magazine. My travels in the past few months have taken me to various events and meetings nationwide and special opportunities to connect with many of you in person.

Recently, I had the privilege of visiting Boston to celebrate our longstanding partnership with Brodie as they marked their milestone 75th anniversary. Brodie has been a trusted partner of TICF since the very beginning of our sales finance business, and it was a remarkable occasion to commemorate this amazing milestone with them.

In this issue, I am excited for you to read more about Brian Degnan, President of Brodie, and his impressive career journey. His insights and experiences show what makes Brodie a fantastic organization and partner to Toyota.

TICF values suggestions and feedback from dealers like Brian and as a result of his ideas shared in his profile, we are actively looking into potentially developing a program for Class I to support you and our mutual customers.

Last month, like many of you reading this, I attended TMH’s Toyota Week in Indianapolis. It was a memorable week full of engaging content, and I truly enjoyed talking to many of you throughout the week. A highlight of the meeting for me was the ability to moderate TICF’s panel discussion featuring Duane Goldsworthy, Michael Schultze, Bill Borris, and Keith Courtney. We hope those who attended the session found our panel informative and helpful to hear more about how TICF is working to be the best financial services partner to you and your customers.

As we work on new initiatives, we always approach every business decision with a mindset on Kaizen, or continuous improvement. Our annual Dealer Satisfaction Survey is one of the best methods we use as an organization to determine what we are doing well and what we could be doing better. To that end, we’ve extended the survey deadline to ensure we gather as much feedback as possible from your dealership. It’s a brief survey, taking less than 7 minutes to complete. Your feedback is invaluable to us, and we consider it a gift. Thank you to all who have taken the survey already, and we look forward to hearing from those who haven’t had the opportunity yet. Look for more details in our December issue, where we will share this year’s survey results.

Lastly, as we prepare to enter the holiday season, I want to thank you for your ongoing commitment and partnership. Together, we can continue to drive success and make a lasting impact. If you have any questions, suggestions, or general feedback to help as succeed as One Toyota, please don’t hesitate to contact me or any member of the TICF Team. We are all here to help you grow.

Mark Taggart
President & CEO,
Toyota Industries Commercial Finance

Mark Taggart
President & CEO

TOP PERFORMING DEALERS

April 1 -September 30, 2023

as of OCTOBER 2023

Top Dealers by Market Share

1. Lift Truck Supply, Inc.
2. Watts Equipment Company
3. Shoppa’s Material Handling
4. Toyota Material Handling Northern California
5. Brodie Toyota-Lift
6. Summit ToyotaLift
7. Maintainco, Inc.
8. Winchester Equipment Company
9. Doggett Equipment Services
10. Mid-Columbia Forklift, Inc.

Top Dealers by Volume

1. Shoppas Material Handling
2. ProLift Toyota Material Handling
3. Toyota Material Handling Northern California
4. Doggett Equipment Services
5. Southeast Industrial Equipment, Inc.
6. Atlas Toyota Material Handling
7. Toyota Material Handling Systems
8. The Lilly Company
9. Southern States Toyotalift
10. Brodie ToyotaLift

TOP PERFORMING DEALERS

April 1 -September 30, 2023

as of OCTOBER 2023

Top Dealers by Market Share

1. Lift Truck Supply, Inc.
2. Watts Equipment Company
3. Shoppa’s Material Handling
4. Toyota Material Handling Northern California
5. Brodie Toyota-Lift
6. Summit ToyotaLift
7. Maintainco, Inc.
8. Winchester Equipment Company
9. Doggett Equipment Services
10. Mid-Columbia Forklift, Inc.

Top Dealers by Volume

1. Shoppas Material Handling
2. ProLift Toyota Material Handling
3. Toyota Material Handling Northern California
4. Doggett Equipment Services
5. Southeast Industrial Equipment, Inc.
6. Atlas Toyota Material Handling
7. Toyota Material Handling Systems
8. The Lilly Company
9. Southern States Toyotalift
10. Brodie ToyotaLift

THE MACHINERY MOVERS PROGRAM

Special Closed-End Lease RVs for THDA25/35
and THDA40/60 Models with Terms up to 84 Months!

Toyota Material Handling Heavy Duty and Toyota Industries Commercial Finance are pleased to announce a Special Machinery Movers Program targeted towards Machinery Movers and Rigging Companies. This program features enhanced Lease Residuals, including terms up to 84 months, AND we’ve prescreened credit for Target Customers in your area! These features are designed to help with competitiveness in this lucrative market and simplify the credit process for creditworthy customers. The full terms of the program are outlined below.

  • Eligible Equipment: New Toyota THDA25/35 and THDA40/60 models*
    (*Must be equipped with E711B (Integral side shifting Fork Positioner) and B00H (Machinery Boom & Stand)
  • Customer Segment: Machinery Movers and Rigging Companies
  • Pre-Screened Credit: Target list for each dealer’s AOR will be distributed
  • Maximum Annual Hours: 500
Because this program is for a specific target segment and specific Toyota models, a “Manual Override” in CRM will be required to utilize the custom lease residuals for these deals. If you have any questions, please contact your TMH Heavy Duty Manager or your TICF Regional Sales Manager.

THE MACHINERY MOVERS PROGRAM

Special Closed-End Lease RVs for THDA25/35
and THDA40/60 Models with Terms up to 84 Months!

Toyota Material Handling Heavy Duty and Toyota Industries Commercial Finance are pleased to announce a Special Machinery Movers Program targeted towards Machinery Movers and Rigging Companies. This program features enhanced Lease Residuals, including terms up to 84 months, AND we’ve prescreened credit for Target Customers in your area! These features are designed to help with competitiveness in this lucrative market and simplify the credit process for creditworthy customers. The full terms of the program are outlined below.

  • Eligible Equipment: New Toyota THDA25/35 and THDA40/60 models*
    (*Must be equipped with E711B (Integral side shifting Fork Positioner) and B00H (Machinery Boom & Stand)
  • Customer Segment: Machinery Movers and Rigging Companies
  • Pre-Screened Credit: Target list for each dealer’s AOR will be distributed
  • Maximum Annual Hours: 500
Because this program is for a specific target segment and specific Toyota models, a “Manual Override” in CRM will be required to utilize the custom lease residuals for these deals. If you have any questions, please contact your TMH Heavy Duty Manager or your TICF Regional Sales Manager.

Brian Degnan

A Forklift Business Journey

Brian Degnan, the President of Brodie Toyota Lift, has a story full of hard work and dedication. We recently spent some time with Brian, discussing a variety of topics related to his career, opportunities and growth in the forklift industry, as well as Brodie’s partnership with Toyota Industries Commercial Finance (TICF).

Brian’s journey with TICF began when he joined Brodie as a Service Manager in 2010. Although Brian is currently President of Brodie Toyota Lift, his journey in the forklift industry started in high school.

He worked as a mechanic in a garage and remembered an old Hyster forklift that was in the garage he worked at. After graduating from college, he found himself on the job hunt. Then, he recognized the familiar Hyster logo, leading him to a sales administration role at Hyster. Brian held several roles over the years and continued to rise through the ranks within the organization.

Back in the present, Brian describes his role as fast-paced, forever changing, and full of rewards and challenges. No day is ever the same – which is part of the excitement. His role involves multitasking and bouncing between various aspects of the business, from managing employee benefits to customer relations. It’s all about being efficient and remaining flexible to shift priorities daily.

The forklift industry presents its own unique set of challenges. Demand fluctuates constantly, as do lead times for inventory. Predicting the need for class II trucks in 2025 and 2026 can be difficult as a result. Aligning staffing levels with business needs is equally important and can be equally difficult to predict.

Brodie Toyota Lift is growing, with 127 employees and 73 technicians. As the Brodie team looks to the future, their goal for 2025 is to continue to grow to 150 employees, 85 technicians, and 70 service vans. As they continue to grow their business, they rely more on purchasing additional equipment and support from partners like TICF to help finance their growth.

Brian considers it a privilege to work with Toyota, a brand synonymous with quality. Customers recognize the brand and trust its top-notch quality. The support from Toyota Material Handling (TMH) and TICF is unparalleled, enabling Brodie Toyota Lift to take care of their customers in the short and long term.

The longstanding supportive relationship between Brodie and TICF has resulted in a remarkable 71% market share (as of October 2023). Representing the partnership is of utmost importance to Brian and the Brodie team.

According to Brian, TICF shines on the retail side, crafting flexible terms, discussing rates, and creating custom packages tailored to individual customers’ needs.

For Brian, a great financial partner understands the material handling industry, is willing to provide industry-specific knowledge, and offers flexible solutions. Not all banks or financial companies understand the industry’s intricacies like TICF.

One area of opportunity for TICF is to create synergies with TMH and craft financing options that match current lead times. For example, finding a way to help support Class I products with a short-term promotion, as the current lead time is five weeks, would potentially be a great program for TICF to develop. For other products with longer lead times, there is interest in offering financing that can adapt to these timeframes and suggests continuing to offer special promotions.

Looking back on his career, Brian’s advice is simple yet powerful: always be ready to do whatever it takes and become the “go-to” person. Learning all aspects of the business is essential to success. This means constantly asking questions and always being willing to help others and learn from other departments.

When he’s not immersed in the world of material handling, Brian enjoys spending time with his family. His daughters, ages 13 and 16, keep him busy on the weekends as they participate in softball and cheerleading. Their sporting events and competitions offer a refreshing break from the demands of the forklift business.

Brian Degnan

A Forklift Business Journey

Brian Degnan, the President of Brodie Toyota Lift, has a story full of hard work and dedication. We recently spent some time with Brian, discussing a variety of topics related to his career, opportunities and growth in the forklift industry, as well as Brodie’s partnership with Toyota Industries Commercial Finance (TICF).

Brian’s journey with TICF began when he joined Brodie as a Service Manager in 2010. Although Brian is currently President of Brodie Toyota Lift, his journey in the forklift industry started in high school.

He worked as a mechanic in a garage and remembered an old Hyster forklift that was in the garage he worked at. After graduating from college, he found himself on the job hunt. Then, he recognized the familiar Hyster logo, leading him to a sales administration role at Hyster. Brian held several roles over the years and continued to rise through the ranks within the organization.

Back in the present, Brian describes his role as fast-paced, forever changing, and full of rewards and challenges. No day is ever the same – which is part of the excitement. His role involves multitasking and bouncing between various aspects of the business, from managing employee benefits to customer relations. It’s all about being efficient and remaining flexible to shift priorities daily.

The forklift industry presents its own unique set of challenges. Demand fluctuates constantly, as do lead times for inventory. Predicting the need for class II trucks in 2025 and 2026 can be difficult as a result. Aligning staffing levels with business needs is equally important and can be equally difficult to predict.

Brodie Toyota Lift is growing, with 127 employees and 73 technicians. As the Brodie team looks to the future, their goal for 2025 is to continue to grow to 150 employees, 85 technicians, and 70 service vans. As they continue to grow their business, they rely more on purchasing additional equipment and support from partners like TICF to help finance their growth.

Brian considers it a privilege to work with Toyota, a brand synonymous with quality. Customers recognize the brand and trust its top-notch quality. The support from Toyota Material Handling (TMH) and TICF is unparalleled, enabling Brodie Toyota Lift to take care of their customers in the short and long term.

The longstanding supportive relationship between Brodie and TICF has resulted in a remarkable 71% market share (as of October 2023). Representing the partnership is of utmost importance to Brian and the Brodie team.

According to Brian, TICF shines on the retail side, crafting flexible terms, discussing rates, and creating custom packages tailored to individual customers’ needs.

For Brian, a great financial partner understands the material handling industry, is willing to provide industry-specific knowledge, and offers flexible solutions. Not all banks or financial companies understand the industry’s intricacies like TICF.

One area of opportunity for TICF is to create synergies with TMH and craft financing options that match current lead times. For example, finding a way to help support Class I products with a short-term promotion, as the current lead time is five weeks, would potentially be a great program for TICF to develop. For other products with longer lead times, there is interest in offering financing that can adapt to these timeframes and suggests continuing to offer special promotions.

Looking back on his career, Brian’s advice is simple yet powerful: always be ready to do whatever it takes and become the “go-to” person. Learning all aspects of the business is essential to success. This means constantly asking questions and always being willing to help others and learn from other departments.

When he’s not immersed in the world of material handling, Brian enjoys spending time with his family. His daughters, ages 13 and 16, keep him busy on the weekends as they participate in softball and cheerleading. Their sporting events and competitions offer a refreshing break from the demands of the forklift business.

SHARE YOUR FEEDBACK

TICF’s DEALER SATISFACTION SURVEY is live

At TICF, we value the culture of feedback, which can provoke change and fuel growth. One of the key methods for gathering feedback about our performance is through the annual Dealer Satisfaction Survey.

The 2023 Survey launched earlier this month, and we have extended the deadline to make sure we gather as much feedback as possible. You should have received a direct invitation to your e-mail address to complete the survey.

While participation is optional, your feedback to this year’s survey will continue to help us invest in new process and system enhancements that best serve you through ever-changing business needs. Our participation goal for this year’s survey is 50% and we are currently at 26%.

Our 2022 survey was sent to more than 1,500 Toyota forklift dealer personnel. We use the feedback to identify the highest-impact attributes, then pinpoint those items with the greatest areas of opportunity. Our current areas of focus for improvement have been:

  • Customer Service

  • Service Levels and Response Times
  • Frequency of Communication

  • Streamlined Credit Application and Funding Process

You’ve already benefited from changes to TC3’s Customer Search and Address Validation for improved applications, digital contracting with the Master Service Agreement in DocuSign, and updates to the Certificate of Delivery.

And we are continuing to work to ensure that we are transparent and aligned with dealers. This entails transparency of TICF’s communications, the ability to resolve individual questions or problems with a focus on timeliness, and a high level of strategic alignment between TICF and TMH.

Some of the additional specific opportunities we are focused on include reducing the time on hold while waiting to talk to an agent, improving a customer’s ability to obtain account information, focusing on minimizing the turnaround time for e-mail responses, and increasing the clarity and frequency of all communications.

Most significantly, we have negotiated and started working on a 5-year, $41 Million business transformation project that will change every dealer and customer interface as well as our back-end systems.

In the Toyota spirit of Kaizen, there is always room for improvement, and we look forward to this year’s dealer feedback to help us focus on the areas of our business that matter most to you.

Would you please invest 7 minutes in our future relationship by
accepting this invitation to participate?

We are committed to doing our best to support the work you are doing to care for your customers and keep your business moving.

Don’t hesitate to contact your RSM if you have questions about the survey.

Thank you for your valuable feedback, support, and your business.

SHARE YOUR FEEDBACK

TICF’s DEALER SATISFACTION SURVEY is live

At TICF, we value the culture of feedback, which can provoke change and fuel growth. One of the key methods for gathering feedback about our performance is through the annual Dealer Satisfaction Survey.

The 2023 Survey launched earlier this month, and we have extended the deadline to make sure we gather as much feedback as possible. You should have received a direct invitation to your e-mail address to complete the survey.

While participation is optional, your feedback to this year’s survey will continue to help us invest in new process and system enhancements that best serve you through ever-changing business needs. Our participation goal for this year’s survey is 50% and we are currently at 26%.

Our 2022 survey was sent to more than 1,500 Toyota forklift dealer personnel. We use the feedback to identify the highest-impact attributes, then pinpoint those items with the greatest areas of opportunity. Our current areas of focus for improvement have been:

  • Customer Service

  • Service Levels and Response Times
  • Frequency of Communication

  • Streamlined Credit Application and Funding Process

You’ve already benefited from changes to TC3’s Customer Search and Address Validation for improved applications, digital contracting with the Master Service Agreement in DocuSign, and updates to the Certificate of Delivery.

And we are continuing to work to ensure that we are transparent and aligned with dealers. This entails transparency of TICF’s communications, the ability to resolve individual questions or problems with a focus on timeliness, and a high level of strategic alignment between TICF and TMH.

Some of the additional specific opportunities we are focused on include reducing the time on hold while waiting to talk to an agent, improving a customer’s ability to obtain account information, focusing on minimizing the turnaround time for e-mail responses, and increasing the clarity and frequency of all communications.

Most significantly, we have negotiated and started working on a 5-year, $41 Million business transformation project that will change every dealer and customer interface as well as our back-end systems.

In the Toyota spirit of Kaizen, there is always room for improvement, and we look forward to this year’s dealer feedback to help us focus on the areas of our business that matter most to you.

Would you please invest 7 minutes in our future relationship by accepting this invitation to participate?

We are committed to doing our best to support the work you are doing to care for your customers and keep your business moving.

Don’t hesitate to contact your RSM if you have questions about the survey.

Thank you for your valuable feedback, support, and your business.

Unleashing Creativity
in The Finance World

Meet David Cortds

While his title is National Accounts Sales Manager, Dave Cordts may be better known as a creative problem solver. With 33 years of experience working at Toyota and over ten years at TICF, Dave’s career journey exemplifies unwavering dedication and innovative spirit.

He thrives on the challenge of structuring unique solutions to meet customer needs. For Dave, it’s about more than just crunching numbers; it’s about thinking outside the box to find answers that meet a customer’s needs and allow TICF to be competitive against other financial companies.

Dave’s ultimate goal in his role? To make TICF’s quotes the most competitive in the market. He believes a strong and customized quote showcases TICF’s strength as a lender and builds positive equity with our brand partner, TMH. It’s about demonstrating that TICF goes the extra mile to provide solutions that further the One Toyota vision.

One of Dave’s key responsibilities is participating in quarterly business reviews with national account customers, where he collaborates with TICF, TMH, and the customer. He provides valuable insights and analyzes potential opportunities for Toyota and the customer.

During a call with Liberty Coca-Cola recently, Dave’s analysis of their current fleet’s equipment hours ensured they were within the lease terms, preventing potential excess hour charges at lease maturity. This attention to detail solidifies Toyota’s reputation as a customer-focused company.

When asked his advice for those interested in pursuing a career in sales, Dave maintains that the most essential aspect is supporting dealers at the local level. By consistently presenting finance solutions, the TICF sales team can help dealer sales staff achieve their business goals, reinforcing TICF’s role as a reliable financial partner.

Looking to the future, Dave is excited about establishing and creating new analytics that would be valuable to dealers and customers. He recognizes the potential in metrics like Operating Cost Per Hour and believes working on this crucial metric with TMH could provide a significant competitive advantage.

Outside of work, Dave’s commitment to making a difference extends to coaching high school students. He coaches the South Torrance High School track and cross-country teams, a role he finds incredibly fulfilling. Dave enjoys engaging with the kids, helping shape their high school experiences, and witnessing their personal growth and achievements. It’s a role that brings him immense gratification, particularly when his runners achieve personal records. In addition to coaching, Dave serves as the President of the South High School Track and Cross Country Booster Club, further demonstrating his commitment to his community and passion for making a positive impact.

Dave Cordts is not just a TICF Associate; he’s a dedicated individual who loves the company’s values and commitment to customers. He’s proud to be part of an organization that prioritizes solutions and stands ready to make a difference.

His career journey at Toyota is an inspiring story of creativity, dedication, and making a positive impact in both business and his community.

Unleashing Creativity
in The Finance World

Meet David Cortds

While his title is National Accounts Sales Manager, Dave Cordts may be better known as a creative problem solver. With 33 years of experience working at Toyota and over ten years at TICF, Dave’s career journey exemplifies unwavering dedication and innovative spirit.

He thrives on the challenge of structuring unique solutions to meet customer needs. For Dave, it’s about more than just crunching numbers; it’s about thinking outside the box to find answers that meet a customer’s needs and allow TICF to be competitive against other financial companies.

Dave’s ultimate goal in his role? To make TICF’s quotes the most competitive in the market. He believes a strong and customized quote showcases TICF’s strength as a lender and builds positive equity with our brand partner, TMH. It’s about demonstrating that TICF goes the extra mile to provide solutions that further the One Toyota vision.

One of Dave’s key responsibilities is participating in quarterly business reviews with national account customers, where he collaborates with TICF, TMH, and the customer. He provides valuable insights and analyzes potential opportunities for Toyota and the customer.

During a call with Liberty Coca-Cola recently, Dave’s analysis of their current fleet’s equipment hours ensured they were within the lease terms, preventing potential excess hour charges at lease maturity. This attention to detail solidifies Toyota’s reputation as a customer-focused company.

When asked his advice for those interested in pursuing a career in sales, Dave maintains that the most essential aspect is supporting dealers at the local level. By consistently presenting finance solutions, the TICF sales team can help dealer sales staff achieve their business goals, reinforcing TICF’s role as a reliable financial partner.

Looking to the future, Dave is excited about establishing and creating new analytics that would be valuable to dealers and customers. He recognizes the potential in metrics like Operating Cost Per Hour and believes working on this crucial metric with TMH could provide a significant competitive advantage.

Outside of work, Dave’s commitment to making a difference extends to coaching high school students. He coaches the South Torrance High School track and cross-country teams, a role he finds incredibly fulfilling. Dave enjoys engaging with the kids, helping shape their high school experiences, and witnessing their personal growth and achievements. It’s a role that brings him immense gratification, particularly when his runners achieve personal records. In addition to coaching, Dave serves as the President of the South High School Track and Cross Country Booster Club, further demonstrating his commitment to his community and passion for making a positive impact.

Dave Cordts is not just a TICF Associate; he’s a dedicated individual who loves the company’s values and commitment to customers. He’s proud to be part of an organization that prioritizes solutions and stands ready to make a difference.

His career journey at Toyota is an inspiring story of creativity, dedication, and making a positive impact in both business and his community.

MEET THE TICF CREDIT TEAM!

We are excited to introduce you to the TICF Credit team. They are committed to serving you, our forklift dealers, and are dedicated to going beyond the transaction for our mutual customers. Learn more about the team’s primary responsibilities, how they work closely with forklift dealers like you, and what they are focused on in the spirit of continuous improvement.

The credit team’s primary goal is to ensure the financing experience is as smooth as your forklifts on the warehouse floor. Here’s a snapshot of their key responsibilities:

  • Servicing Dealers: The team aims to be responsive to dealer requests in a timely manner.
  • Application Review:  Each customer application undergoes a thorough review process to ensure they meet the approval criteria.
  • Building Relationships:  The credit team values creating strong, positive relationships with our dealers, and establishing a foundation for successful partnerships.
  • Overcoming Challenges:  Whether the deal is challenging or intricate, the team does not shy away. They schedule in-person meetings to navigate the complexities and find a solution.
  • Continuous Growth:  They are ardent proponents of skill development and professional growth, ensuring that each associate undertakes mandatory monthly training to enhance their capabilities.
  • Dealer Outreach:  The TICF Credit Analysts reach out to dealers monthly, fostering communication and, at times, participating in joint calls with Regional Sales Managers (RSMs).

The team’s overarching goal is to find innovative ways to structure and finance deals to suit each customer’s needs. As a captive finance provider, we can offer tailored and creative financing solutions.

“Every deal that comes to TICF is important to us. Our mission as a team, and an organization, is to always find a way to put a deal together. We are here for dealers and customers in good times and in bad times too.” — Explained Wes Concienne, Senior Manager – Originations.

When asked ways that deals could get approved faster, the credit team stressed getting all the needed information for a deal upfront. When TICF has all the information at the beginning, quicker deal approvals can take place. Getting all the information, and making sure it is correct, is incredibly important for all deals, but especially for complex ones. The team drew a comparison to a puzzle – the more pieces we have, the quicker we can put it all together.

The TICF Credit Team stands ready to support your financial endeavors, bringing a wealth of experience, a penchant for problem-solving, and a commitment to building and fostering strong relationships. If you have questions or need assistance, don’t hesitate to reach out. They are here to serve you!

MEET THE TICF CREDIT TEAM!

We are excited to introduce you to the TICF Credit team. They are committed to serving you, our forklift dealers, and are dedicated to going beyond the transaction for our mutual customers. Learn more about the team’s primary responsibilities, how they work closely with forklift dealers like you, and what they are focused on in the spirit of continuous improvement.

The credit team’s primary goal is to ensure the financing experience is as smooth as your forklifts on the warehouse floor. Here’s a snapshot of their key responsibilities:

  • Servicing Dealers: The team aims to be responsive to dealer requests in a timely manner.
  • Application Review:  Each customer application undergoes a thorough review process to ensure they meet the approval criteria.
  • Building Relationships:  The credit team values creating strong, positive relationships with our dealers, and establishing a foundation for successful partnerships.
  • Overcoming Challenges:  Whether the deal is challenging or intricate, the team does not shy away. They schedule in-person meetings to navigate the complexities and find a solution.
  • Continuous Growth:  They are ardent proponents of skill development and professional growth, ensuring that each associate undertakes mandatory monthly training to enhance their capabilities.
  • Dealer Outreach:  The TICF Credit Analysts reach out to dealers monthly, fostering communication and, at times, participating in joint calls with Regional Sales Managers (RSMs).

The team’s overarching goal is to find innovative ways to structure and finance deals to suit each customer’s needs. As a captive finance provider, we can offer tailored and creative financing solutions.

“Every deal that comes to TICF is important to us. Our mission as a team, and an organization, is to always find a way to put a deal together. We are here for dealers and customers in good times and in bad times too.” — Explained Wes Concienne, Senior Manager – Originations.

When asked ways that deals could get approved faster, the credit team stressed getting all the needed information for a deal upfront. When TICF has all the information at the beginning, quicker deal approvals can take place. Getting all the information, and making sure it is correct, is incredibly important for all deals, but especially for complex ones. The team drew a comparison to a puzzle – the more pieces we have, the quicker we can put it all together.

The TICF Credit Team stands ready to support your financial endeavors, bringing a wealth of experience, a penchant for problem-solving, and a commitment to building and fostering strong relationships. If you have questions or need assistance, don’t hesitate to reach out. They are here to serve you!

Looking Ahead!

We are already planning our next issue! Have a story idea or a suggestion to help us improve? Please let us know by submitting it via the form below.

Looking Ahead!

We are already planning our next issue! Have a story idea or a suggestion to help us improve? Please let us know by submitting it via the form below.

Did you pay attention?

Take this one-question quiz for your chance to earn 1,000 Elite Dealer Reward points, if you are a participating dealer.

This year’s Toyota Dealer Satisfaction Survey participation rate goal is _____ % *

Sorry, this quiz is no longer available.

Did you pay attention?

Take this one-question quiz for your chance to earn 1,000 Elite Dealer Reward points, if you are a participating dealer.

This year’s Toyota Dealer Satisfaction Survey participation rate goal is _____ % *

Sorry, this quiz is no longer available.